Quiet Riots
June 2009
www.quietriots.com
Quiet Riots is the brainchild of Simon Darling & John Pollock. The idea is basically to revolutionise customer services and on the larger scale to get something done about issues people have.
Example; you’re a customer of British Telecom, and you had an issue with your line. You call customer services and end up being on hold for 45 minutes. In the grand scheme of things, nothing you can really do about it. Nothing gets done.
Quiet Riots allows you to share your experience and submit it as evidence into the community, where you’ll find many others who have the same issue giving the issue a voice. BT are made aware of the presence of this crowd and can interact with them directly though the system – communicating on a scale not done before with customers actively annoyed and engaged enough to write and tweet about it.
All issues and all organisations, anything from Wagon Wheels used to be bigger than they are now, to Global warming, and everything in between.
We helped with the early concept stages, architecting the site structure working out functional behaviours and starting early design concepts. The goal – to work with Eden Development to produce a working alpha product to start populating.
The currently live site bares little visual resemblance to work we contributed to in the early project stages and continues to evolve, but the underlying principals of what we helped mature still stand.
0203 514 0659
